Before this step, write down the MAC address, then the numeric keyboard equivalent of each character, i. Enter the MAC address of the phone (not case sensitive).Continue holding down the numbers for few seconds, until you are prompted to enter the admin password.For SoundStation IP 6000: 6, 8 and * dial pad keys.331, 335, 430, and 450, SoundStation IP 50 and Soundstation Duo: press and hold the 1, 3, 5, and 7 keys * If you see "loading application" and no countdown on your screen, select "cancel"and you'll be able to see the countdown. While phone is powering back up (you have about 5-10 seconds to complete this step) press and hold the following keys simultaneously during the Updater/BootROM countdown process:.Restart the phone by powering down (unplug it count to 10 then plug it back in).
Note: The MAC address can be found on the rear/bottom of the phone or you can see the MAC address by pressing "Menu", "Status", "Platform", "Phone". (example of a mac address would be: 0004F2xxxxxx). Locate the MAC address (serial number) of the phone you want to reset and write it down.The default password for Polycom phones is '456', if that is not working correctly, you may need to factory reset the phone using the instructions below.
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